Claims service

Outside our business hours, our competent claims team is at your service 24 hours per day/7 days per week.

Our claims hotline number is
+49 (0) 40 80803966-5

Mr Reinhard Jürgens

mobil: +49 (0) 163 – 7683477

 

A claim!! What to do?

Checklist for claim matters

Assess the situation:
Has anyone been injured? Is there any danger to ship, cargo, environment, other vessels or anything else? Are emergency measures required?

Take notes:
Time, location, distance marker, all parties involved in the claims matter, how has the claim occurred? Details regarding the vessel(s) and it’s crew(s).

Report damage:
Call the claims hotline, and if necessary the Waterways Police (WSP), Waterways and Shipping Authority (WSA), locks and charterer.

Please note: Do not make any statements to third parties regarding
the incident or sign anything without prior consultation with us.