Outside our business hours, our competent claims team is at your service 24 hours per day/7 days per week.
Our claims hotline number is
+49 (0) 40 80803966-5
Mr Reinhard Jürgens
mobil: +49 (0) 163 – 7683477
A claim!! What to do?
Checklist for claim matters
Assess the situation:
Has anyone been injured? Is there any danger to ship, cargo, environment, other vessels or anything else? Are emergency measures required?
Time, location, distance marker, all parties involved in the claims matter, how has the claim occurred? Details regarding the vessel(s) and it’s crew(s).
Call the claims hotline, and if necessary the Waterways Police (WSP), Waterways and Shipping Authority (WSA), locks and charterer.
Please note: Do not make any statements to third parties regarding
the incident or sign anything without prior consultation with us.