Outside our business hours, our competent claims team is at your service 24 hours per day/7 days per week.
Our claims hotline number is
+49 (0) 40 80803966-5
Mr Reinhard Jürgens
mobil: +49 (0) 163 – 7683477
A claim!! What to do?
Checklist for claim matters
Assess the situation:
Has anyone been injured? Is there any danger to ship, cargo, environment, other vessels or anything else? Are emergency measures required?
Take notes:
Time, location, distance marker, all parties involved in the claims matter, how has the claim occurred? Details regarding the vessel(s) and it’s crew(s).
Report damage:
Call the claims hotline, and if necessary the Waterways Police (WSP), Waterways and Shipping Authority (WSA), locks and charterer.Please note: Do not make any statements to third parties regarding
the incident or sign anything without prior consultation with us.